Privacy Policy

This Privacy Policy sets out our policy on the protection and handling of personal information. We are subject to the Privacy Act and a range of other laws which protect your privacy. This Privacy Policy is not intended to limit our obligations or permitted handling of personal information under any laws. For example, we may rely on exemptions under those laws including the exemption in relation to employee records under the Privacy Act.

Collecting Personal Information

We collect personal information about you in certain circumstances, such as where you contact us. The types of personal information we collect may include your name, contact details, organisation, title, interests, information in forms you submit and enquiry/complaint details. We also collect personal information about your dealings with us, including any telephone, email or online communications. We may monitor and record your communications with us (including email and telephone) and operate video and audio surveillance devices in our premises for purposes including security, dispute resolution and training. We collect personal information from you directly from you and from other sources including our related companies, information service providers, public information and the parties with which we exchange information as described below.

Using And Disclosing Personal Information

We collect, use and disclose your personal information to help us to provide, administer, develop, improve and personalise our products and services, verify your identity and personal information, maintain and update our records, conduct product and market research, communicate and manage our relationship with you, process payments and refunds, protect our lawful interests and deal with your enquiries and concerns.
We may also collect, use and disclose your personal information in connection with acquisitions or potential acquisitions of our business, suspected fraud, misconduct and unlawful activity and reasonable information requests from courts, government agencies and lawyers.

We may provide marketing communications to you by telephone, electronic messages (eg. email), online (including websites and mobile apps) and other means on an ongoing basis, unless you opt out or we are subject to legal restrictions.
We may be limited in our ability to do these things without your personal information. For example, we may not be able to deal with your enquiries or communicate with you.

We may exchange your personal information with our related bodies corporate, your representatives, the organisation you represent and our service providers that assist us with technology, website, delivery, legal, accounting, business consulting, auditing, customer contact, banking, payment, data processing, data analysis, information broking, research, investigation or archival services.

Additional Information For Particular Situations

Job applicants

If you apply for a position with us, we may also collect information about your experience, character, qualifications, identification information and screening checks (including reference, background, directorship, health, financial probity, identity, eligibility to work, vocational suitability and criminal record checks). We collect, use and disclose your personal information to assess your application, conduct screening checks and consider and contact you about other positions. We may exchange your personal information with recruiters, screening check providers, academic institutions, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers. Without your personal information we may not be able to consider you for positions with us.

Staff and contractors

We may collect information related to your current or former employment or engagement including information about your recruitment, training, terms and conditions, emergency contact details, performance, conduct, use of our IT resources, union or professional/trade association membership, drug/alcohol tests, payroll matters, leave, disciplining, resignation, termination and taxation, banking and superannuation affairs. We are required or authorised to collect your personal information under various laws including the Fair Work Act, Superannuation Guarantee (Administration) Act and Taxation Administration Act.

We collect, use and disclose your personal information for purposes relating to your employment or engagement with us including staff management, training, disciplining, payroll, superannuation, health and safety, insurance (including workcover) and administration. We may exchange your personal information with your representatives (including unions) and our service providers including providers of training, payroll, superannuation, banking, staff benefits, surveillance and training services. Without your personal information we may not be able to effectively manage your employment or engagement. We may also collect, use and disclose your personal information as described in the ‘Job applicants’ section above.

Online services

If you visit (the Website), our system may also record information such as the date and time of your visit to the Website, pages accessed and information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes. The Website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.

Storing And Securing Personal Information

We hold personal information in physical and electronic form at our premises and with the assistance of service providers. We use various measures to protect the security of that personal information. We are also required to take reasonable steps to destroy or de-identify personal information when no longer needed for any permitted purpose.

If you are considering sending us any other personal information through our Website or other electronic means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We are subject to legal requirements to protect the security of personal information once it comes into our possession.

Access, Updating And Feedback

If you have any queries or concerns about privacy or wish to access or correct any personal information we may hold about you, please contact us at or by calling +61 2 8248 8500. We may need to verify your identity.

In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will provide our reasons if we deny any request for access to or correction of personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.

We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at and on 1300 363 992.